All sales are final.
Obsidian Styles LLC does not accept returns, exchanges, or cancellations and does not issue refunds.
Damaged items
If an item arrives damaged, please contact us within 3 calendar days of delivery. Include your order number and clear photographs of:
- The damaged item
- The shipping box or package
- The packing materials
- The shipping label
Once the damage is verified, we will replace the damaged item with the same item when available. If an identical replacement is unavailable, we will provide a comparable item of similar type and value.
Mystery boxes
Because mystery boxes are individually curated, their contents will vary. Personal preferences, natural variations in crystals and stones, or receiving an item that is not your preferred color, shape, or style do not qualify as damage.
Replacement requirements
Replacement requests may be denied when damage is reported after the three-day period, photographs are not provided, or an item appears to have been damaged after delivery. Original shipping charges are nonrefundable.
This policy does not limit any rights customers may have under applicable law.